HOW DO I PLACE AN ORDER?
If you could give us as much detail as possible including your event date, quantities, location and whether you have a particular design or theme in mind.
We will try to get back to you as soon as possible. Once we receive your correspondence we will respond via email as soon as we possible can, please bare in mind we are in the kitchen most of the day emails will be responded to at our earliest convenience.
DO MINIUM ORDERS APPLY?
Custom orders do require a minimum quantity of a dozen particular treats, these treats do not have to be uniformed just of the same type of treat.
HOW FAR IN ADVANCE DO I NEED TO PLACE MY ORDER?
We do recommend placing your order as soon as you have confirmed your event date.
If you have any last-minute events please contact us and we will see if were able to fit you in.
Every sweet treat is handmade to order and its only possible to accept a limited number of order each week so booking earlier will avoid any disappointment.
WHAT FLAVOURS DO YOU OFFER?
Firstly, our chocolate flavours are as follows, milk Belgian chocolate, dark Belgian chocolate, white Belgian chocolate, Ruby Belgian chocolate, strawberry Belgian chocolate, caramel Belgian chocolate and orange Belgian chocolate.
We have a variety of raspberry, crushed mint Oreo, crushed Oreo, crushed strawberry Oreo, fudge, popping candy and rocky road for our Belgian chocolate donuts.
Our sugar cookies can be flavoured with either vanilla and chocolate.
Our Belgian chocolate gems can be filled with either raspberry, crushed mint Oreo, crushed Oreo, crushed strawberry Oreo, salted caramel or popping candy.
DO WE CATER TO ALLERGIES?
Our products do contain WHEAT, EGG and DAIRY therefore we cannot cater for allergies.
Even though our products do not contain nuts we operate in a kitchen that regularly uses them.
WHAT INGREDIENTS DO WE USE?
Premium quality ingredients including local soured free-range eggs, premium quality butter, flour, sugar, vanilla extract, fondant, sugar paste, food colourings, cocoa based chocolate colourants, Callebaut chocolate, edible paints, glitters, images and sprinkles.
HOW LONG WILL MY SWEET TREATS LAST?
Each treat comes individually wrapped. They will remain fresh for three weeks in their original packaging.
DO NOT STORE CHOCOLATE OR COOKIES IN THE FRIDGE as this will cause them to sweat creating a condensation which will and can spoil any fondant, chocolate and paint work.
Keep them cool and dry away from direct sunlight or preferably in an air tight container.
HOW DO I PAY FOR MY ORDER AND DO YOU REQUIRE A DESPOSIT?
We send our invoices via PayPal or if you would prefer a bank transfer.
A full description will be attached including your dispatch date/delivery date.
A 50 % deposit will secure your event date and order in our order books. This is due upon receipt of your invoice a three day period is given to pay for your order before the invoice is cancelled and the date becoming available again.
Your finally balance is due three weeks prior your dispatch/delivery date. All orders under £100 do require full payment upon booking. If you need to cancel your order 10 or more days prior to a confirmed delivery date a 50 % refund will be issued. All sales are final within 7 days of confirmed delivery.
WHAT ARE YOUR PRICES, DO WE HAVE A PRICE LIST?
Each treat is lovingly handmade using premium ingredients. Our love and time goes into each and every creation not to mention our design time. Every custom order is priced accordingly to your induvial requirements including detailing, quantities, personalisation methods, packaging and delivery.
DO WE POST ORDERS OUT?
Yep we sure do, via our trusted next day courier service. PLEASE MAKE SURE YOUR CORRECT DELIVERY ADDRESS IS LINKED TO YOUR PAYPAL ACCOUNT.
In the warmer weather delivery fees will be higher as next day delivery before 12noon is standard delivery to avoid treats being sat in hot courier vans all day.
DO WE OFFER PACKAGING OPTIONS?
We certainly can.
Each treat comes individually wrapped except our Belgian chocolate gems these come boxed in batches of 21.
We offer a range of boxes, ribbons, bows and personalised gift tags or stickers to incorporate with your event styling.
DO YOU CATER FOR CORPRATE EVENTS?
We would love to help with any corporate events you may have whether it’s a simple thank you, Christmas gifting or custom branding we would be happy to help with your requirements.
DELIVERY TERMS & CONDITIONS
Please note all treats are packaged extremely well in protective packaging to ensure a safe journey. We CAN NOT be responsible for damages that may occur in transit as I'm sure you can appreciate these are situations out of our control.
We are registered with the local council and hold full public liability insurance and hold an up to date 5* food hygiene certificate.